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Empathy and Real Estate with Emma Herbert

Updated: Jan 19, 2022

The Empathy Podcast

Show Notes/Timestamps

On this episode of The Empathy Podcast, Emma Herbert chats to us about all things Real Estate. We’ll be discussing how empathy within the industry can help boost your sales performance and reputation and why it’s so important for real estate agents to try and be more empathetic and take better care of their own mental heath.

Watch full episode


00:00 - 00:31 - Introductions

00:31 - 00:54 - Introducing our guest, Emma Herbert!

00:55 - 2:54 - Emma tells us who she is and why it’s important to be your authentic self.

2:54 - 4:54 - Emma talks about how empathy within Real Estate has been encouraged.

6:00 - 9:00 - Emma talks about her new business, Crowdbloom, and what they do.

9:00 - 14:35 - Where does Emma think real estate has gone so wrong?

15:00 - 17:50 - How does Emma find empathy in real estate when there is so much competition in the industry?

18:00 - 21:00 - What are the benefits of being empathic in the real estate industry?

21:03 - 24:00 - What is the benefit of having a team?

24:15 - 29:42 - What is mental health and self-care like within real estate?

29:43 - 34:10 - What can real estate agents do to become more empathetic?

34:10 - 36:00 - How treating people like humans instead of customers can enhance your sales performance.

36:00 - END - Wrap-up & Outros.


Emma Herbert –

Hi! I'm Leanne Butterworth, Empathy Speaker and Educator, University Lecturer and Mental Health Advocate.

Empathy First is a Brisbane-based social enterprise offering Empathy workshops, online courses and individual Empathy coaching to help you build connection and strengthen your relationships for personal and professional success.

Contact me today and let's talk about how you can put Empathy First.

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