Our Impact

Our mission is to create a world where everyone feels heard, valued and visible.

Empathy First.

Empathy is an attribute and tool to improve human connection, strengthen relationships and improve health & wellbeing.

Empathy First offers Empathy Training that enhances leaders' and employees' ability to use empathy when communicating with others, leading to positive impact on employee wellbeing & retention, customer service, business performance and organisational culture.

"This course is a must do for all organisations. It highlights the importance of Empathy and gives you tips and examples to take the skills learnt or further developed into the workplace and also into your own personal relationships. It also has a great focus on mental health and how important this topic is especially in the current climate.

 

I would highly recommend this course with a rating of 10 out 10.

 

Special thank you to [my organisation] for sourcing one of the best out there.

 

Well done all."

 

Customer Service Team member

Post workshop survey

April 2022

Our Vision

If leaders, future leaders and employees have access to empathy training, they are more likely to engage in prosocial behaviours which improves relationships, mental health and customer service which in turn has a positive impact on business performance, customer satisfaction and loyalty.

Empathy Wheel 202 Theory of Change

Our work is based on evidence and is informed by research such as Jonsdottir & Kristinsson (2020); Holt & Marques (2012); Riess (2021); Yu, Berg & Slateg (2021); Rini (2020); Wieseke, Geigenmuller & Kraus (2012).

As at May 2022

we have delivered....

185       Number online workshop participants

980+    Number of in-person workshop participants

2600+ Workshop Hours Delivered

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As a results of their workshop participation:

92%       of participants report that they are MORE empathetic.

94%     of participants report that their customer service skills have improved.

90%     of participants report a positive impact on their social relationships.

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Workshop Evaluation 
Case Study

We were recently engaged to conduct Healthy Empathy Training for UQ Art Museum Cultural Mediators.  We have generously been given permission to share this evaluation report with you.

Click here to download

SDG 3 Good Health and Wellbeing

At Empathy First we believe that if people who are struggling with their mental health, or at risk of struggling with their mental health, are surrounded by people who can listen to make them feel, heard, valued and visible then they are more likely to seek support for positive long term outcomes.

SDG8 Decent work and economic growth.

According to Businessolver, 83% of employees would consider leaving a job for a MORE empathetic employer.  Employees deserve to feel safe and valued in their employment for not only their mental health but their job satisfaction and productivity.

SDG 16 peace, justice strong institutions

Empathy First promotes a culture of empathy, listening and inclusion for individuals, communities and organisations.  We seek to reduce judgement and stigma by increasing empathetic literacy and communication skills with engaging, memorable empathy training thereby contributing to peaceful, just and inclusive institutions.

Our Outcomes and Impact

Who we've worked with

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The changes they've made

  • I am a better listener when people are talking about their mental health and have been able to comfortably ask them if and how I can help them.

  • A student said she was having very concerning self-harm and suicidal thoughts.  She said I made her feel like she wasn't alone after speaking with her.

  • I give them a safe space, we talk, we breathe, do whatever is needed to help them at the time

  • I have been taking my time to listen more

  • I have been using an invitation to suggest help for clients, instead of telling them what they "should" do

  • I have not been afraid to approach the subject. I know not to say I am sorry that has happened to you, but to let them know that some things he/she has experienced would make anyone struggle and that struggling is a normal experience and there is help. 

  • I just closed my mouth and listened (for once :).

  • I was tempted to say "just" relax.  Instead I invited them to take break with me.  We strolled and talked.  

  • I work with mobile crisis, so there have been several calls I've been on since the workshop... It has been easier to connect with people vs just seeing it as just another call.

"Since doing the workshop I think I have more of a comprehensive understanding of empathy, in that it is not simply a trait that we either have or don't, but rather a skill that must be learned, practiced and developed in an ongoing way".

"This was a great course and I valued the opportunity to participate.  It was a great day of learning with other staff"

"I was very impressed with the presenter Leanne. She is passionate about the content of the course and this came across. She was high energy, kept people included and engaged. Well done Leanne :-)"

 

Customer Service Team members

Post workshop surveys