Our Impact

Empathy training helps you harness the positive power of empathy to create happier, healthier, more productive workplaces and communities - and save lives.


Mental illness, psychological distress, depression and anxiety do not discriminate and therefore can be experienced by anyone, anywhere.  One in five (20%) Australians aged 16-85 experience a mental illness in any year. Some 54% do not access any treatment (Blackdog Australia, n.d.). Many people do not disclose or seek support for their mental health often due to perceived and actual stigma about mental ill-health and knowing that the people they live and work with often don’t know how to respond effectively and lovingly (Coentre, Talina, Góis, & Figueira, 2017). 


The goal is to reduce the rate of suicide in Australia which on average is about 8 deaths per day—more than two and a half times that of the national road toll in the same year (3,046 suicides and 1,135 road deaths) (BITRE 2019).

Our Social Mission according to the

UN Sustainable Development Goals

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SDG 3.4.2

Reduce Suicide Mortality Rate

At Empathy First we believe that if people who are struggling with their mental health, or at risk of struggling with their mental health, are surrounded by people who can listen to make them feel, heard, valued and visible then they are more likely to seek support for positive long term outcomes.


Decent Work and Economic Growth

According to Businessolver, 83% of employees would consider leaving a job for a MORE empathetic employer.  Employees deserve to feel safe and valued in their employment for not only their mental health but their job satisfaction and productivity.

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SDG 16

Peace, Justice & Strong Institutions

Empathy First aims to promote a culture of empathy, listening and inclusion in individuals, communities and organisations.  We seek to reduce judgement and stigma by increasing empathetic literacy and communication skills with engaging, memorable empathy training.

Empathy First Theory of Change

If individuals and leaders who want to strengthen their personal and professional relationships have access to engaging, memorable, practical empathy training, they are more likely to engage in prosocial, empathetic behaviours which deepens their connections and improves the mental health and happiness of those around them.

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As at November 2021


151       Number online workshop participants

800+    Number of in-person workshop participants

2500+ Workshop Hours Delivered


Our Outcomes and Impact

Who we've worked with

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The changes they've made

  • I am a better listener when people are talking about their mental health and have been able to comfortably ask them if and how I can help them.

  • A student said she was having very concerning self-harm and suicidal thoughts.  She said I made her feel like she wasn't alone after speaking with her.

  • I give them a safe space, we talk, we breathe, do whatever is needed to help them at the time

  • I have been taking my time to listen more

  • I have been using an invitation to suggest help for clients, instead of telling them what they "should" do

  • I have not been afraid to approach the subject. I know not to say I am sorry that has happened to you, but to let them know that some things he/she has experienced would make anyone struggle and that struggling is a normal experience and there is help. 

  • I just closed my mouth and listened (for once :).

  • I was tempted to say "just" relax.  Instead I invited them to take break with me.  We strolled and talked.  

  • I work with mobile crisis, so there have been several calls I've been on since the workshop... It has been easier to connect with people vs just seeing it as just another call.