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Empathy and the Emergency Medical Call Centre with Graeme L.

Updated: Apr 22


Episode 34 - The Professional Empathy Podcast

Empathy and the Emergency Medical Call Centre with Grame L.

Listen on Podomatic or on your favourite podcast platform (Spotify, iTunes, Amazon, Google)

Welcome to The Professional Empathy Podcast's latest episode, where we explore the indispensable role of healthy empathy in the emergency medical call centre. In this captivating conversation, we're joined by Graeme L, an experienced emergency medical dispatcher, who sheds light on the pressures and responsibilities that come with this vital role. Together, we delve into how practicing healthy empathy empowers him to connect with callers, coordinate with response crews, and collaborate with colleagues, ensuring that everyone receives the highest level of care. If you're curious about the power of empathy in high-pressure environments, this episode is a must-listen, offering profound insights into the heart of an emergency medical call centre.

Tune in and discover the hidden heroes behind the scenes, making a difference one call at a time.

A little snippet of our discussion.....

(The video is currently audio-only).

The Professional Empathy Podcast

Episode: Learning About Healthy Empathy in the Emergency Medical Call Center

Welcome to another enlightening episode of The Professional Empathy Podcast! In this compelling instalment, we dive deep into the world of the emergency medical call centre as we sit down with Graeme L, a seasoned emergency medical dispatcher, to unravel the crucial role that healthy empathy plays in his profession. Emergency medical dispatchers are often unsung heroes, working tirelessly behind the scenes to ensure that help arrives when it's needed most. Graeme opens up about the unique pressures and immense responsibilities that come with being the lifeline for those in crisis. Through his insightful anecdotes and firsthand experiences, we gain a profound understanding of the challenges and emotional toll this job can entail.

But it's not just about the challenges; Graeme shares how the practice of healthy empathy has become a cornerstone of his work.

Join us as we explore how he navigates the delicate balance of connecting with callers in distress, coordinating with emergency response crews, and collaborating with colleagues to ensure that everyone receives the best possible care and attention.

In this episode, we explore the following key points:

  • The day-to-day realities of an emergency medical dispatcher's role.

  • How Graeme manages the emotional toll and stress that come with the job.

  • The power of empathy in building trust and rapport with callers and response teams.

  • Strategies and techniques for practicing healthy empathy in a high-pressure environment.

  • The positive impact of empathetic communication on the overall quality of care provided.

If you're curious about the vital intersection of empathy and emergency response, this episode is a must-listen. Graeme's wisdom and insights will leave you inspired and informed, offering a newfound appreciation for the unsung heroes of our emergency call centers. Tune in to The Professional Empathy Podcast and join us on this compelling journey into the heart of an emergency medical call centre.


Hi! I'm Leanne Butterworth, Empathy Passionista, TEDx Speaker, University Lecturer and Mental Health Advocate.

Empathy First is a Brisbane-based social enterprise offering Empathy workshops, online courses and individual Empathy coaching to help you build connection and strengthen your relationships for personal and professional success.

Contact me today and let's talk about how you can put Empathy First.

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