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Emails are key to staff retention!

Updated: Feb 20, 2022

Guest written by CommsGrad Swarali Marathe

Did you know that that 28% of your time in the office is spent just reading and writing emails? Yup, that's nearly a third of your day which is the equivalent of spending 11 hours a week in your inbox.

Email is the fundamental platform for effective communication, especially in the professional environment. So, it is crucial for us to learn the art of writing emails effectively.

Now, think of how you feel when you see an email that is grammatically incorrect, too instructive, abrupt or doesn’t clearly state what exactly the message is. It’s frustrating and demotivating, right? According to the recent Forbes survey, around 38% of the employees are likely to quit their jobs because of increasing “email fatigue”. Especially during the global pandemic where the world was online, emails became the key source of communication. Whether you need leave approved or some important information about a project, email is the platform! Therefore, it is essential for you to learn about email etiquettes and write emails that make your readers feel good.

So, what is email etiquette? How do you write a good email? And what exactly is a “good email”? The answer is simple, one which is straightforward and empathetic! Want to learn exactly HOW to write effective emails? Well, we’ve got the solution for you. Our FREE online course at Empathy First helps you to write emails that are not only effective, but they also make the reader feel good. Showing empathy in all aspects of the workplace has become a necessary component for all the businesses. Email is no different.

Our online course teaches you how to communicate with empathy when writing your email comms. Sounds fascinating right? Here’s a quick overview: It’s a short and sweet course (1 hour max) which will give you practical tips to get started writing with empathy right away. It starts with a small introduction which helps you understand what empathy is and makes you want to learn more about it. As you progress further, you’ll come across 5 amazing tips to keep in mind while writing empathy emails.

From paying attention to your grammar, using correct language to express yourself through emails, this course provides you with engaging and interactive content rather than just overloading you with more information (because who needs that right?). You'll complete an active email rewrite to finish out the course. There's also a handy checklist to download and refer to make this a daily practice.

Where to find this course? Simply go to and enrol into our free online course. Why wait for tomorrow when you can progress today?


At the end of the day, people won’t remember what you said or did, they will remember you made them feel.

-Maya Angelou

Hi! I'm Leanne Butterworth, Empathy Speaker and Educator, University Lecturer and Mental Health Advocate.

Empathy First is a Brisbane-based social enterprise offering Empathy workshops, online courses and individual Empathy coaching to help you build connection and strengthen your relationships for personal and professional success.

Contact me today and let's talk about how you can put Empathy First.

Author: Swarali Marathe

Editor: Leanne Butterworth



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